MSD Animal Health Launches New Telemed Facility for Practices

Milton Keynes, May 04, 2020 – MSD Animal Health, a division of Merck & Co., Inc., Kenilworth, N.J., USA, has partnered with Easy Direct Debit (EDD) to provide vet practices with a new telemed platform. From Monday 4 May practices will be able to book consult rooms, and sign up pet owners for online appointments and allow owners to pay in advance. 

Adrian Tantrum, Head of the Companion Animal Business Unit at MSD Animal Health comments:  “As market leaders, with brands such as Bravecto, Nobivac and Caninsulin, we want to help practices adapt to the new normal.  We have listened to feedback from practices around what they want from a telemedicine platform and worked with EDD to create a simple and easy to use service.  This will allow practices to provide pet owners with the support they need, whether it be their parasiticide prescriptions or providing continuity of care for diabetic patients. We’ve chosen Zoom for the video capabilities as it is one of the most popular video conference apps with millions of users worldwide, so we know it’s familiar to most pet owners.”

To use the service vet practices must register for and set up the platform via the EDD portal.  The platform is customisable to the practice and practices can create as many virtual consult rooms as they need. Practices can promote and provide the service to pet owners by simply sharing the link to the URL via social media, the practice website, or a mail out to pet owners.  Pet owners follow a simple process of completing a form and booking a consultation slot.  Following the consult, the practice can email a link to the pet owner so that they can pay for any medication which had to be dispensed from the video consultation. 

Tantrum continues:  “As we all adjust to new ways of working we are putting in place a whole series of new services for practices that will help bring them closer to their clients and allow them to continue to provide pet owners with the expertise and support they need.  Being able to see a vet ‘face-to-face’, if not in the flesh, will be reassuring for a lot of pet owners who will be worrying about both new and on-going conditions.”  

About MSD Animal Health

For more than a century, MSD, a leading global biopharmaceutical company, has been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. MSD Animal Health, a division of Merck & Co., Inc., Kenilworth, N.J., USA, is the global animal health business unit of MSD. Through its commitment to the Science of Healthier Animals®, MSD Animal Health offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. MSD Animal Health is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them. It invests extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. MSD Animal Health is present in more than 50 countries, while its products are available in some 150 markets. For more information, visit or connect with us on LinkedIn and Twitter.